| Name: |
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| Email Address: |
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| Based on your store visit, how would you rate your site experience overall? |
Poor
Satisfactory
Good
Excellent |
| How would you rate the design of our website? |
Poor
Satisfactory
Good
Excellent |
| Did you find what you were looking for on our site? |
Yes, I found exactly what I was looking for
Yes, but not the correct Brand/Size/Colour/Etc.
I found a related product, but not what I wanted
No, I didn't find what I was looking for |
| If you did not find exactly what you were looking for, please let us know what you would like. |
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| If you did manage to find what you were looking for, did you find it quickly and easily? (Website ease of use) |
Yes, I had no trouble finding it
No, it took me quite some time to find it
No, I had to speak with customer service to find it |
| If you purchased something from us, did you find the check out process to be user-friendly? |
Yes, it was a breeze to check out
No, I found the check out process difficult to use |
| If No, please would you let us know how we can make this process more user-friendly? |
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| Please would you let us know how we can improve overall? Ease of use, product ranges, service, delivery, etc? |
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| If you purchased something from us, did the parcel arrive in the specified delivery time? |
Yes, it arrived on time
No, it arrived late |
| If your parcel arrived late, please submit your order number OR quote number, so we may check on this for you. |
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| If you have any other comments, compliments, complaints or suggestions, we would love to hear from you. We strive to always listen to our customers and improve on our products and services. |
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| Please would you let us know if we may contact you regarding your comments in this survey? |
Yes
No |
| Would you like to sign up to receive Home World's e-newsletter? |
Yes
No |
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