1. How can I contact Home World?
Click on the Contact Us button in the main menu (top toolbar) or e-mail info@homeworld.co.za. Requests are usually processed within 2 working days. If your request falls over a weekend, it will be processed on the following Monday.
2. How do I create an account?
Simply click on the ‘Sign In’ button on the top of any page and create an account as a ‘New User’.
3. Can I open an account before I know whether or not I’d like to buy something?
Sure! You can sign up an account, browse the site and if you wish to make a purchase, your account will already be active.
4. How do I request a quotation?
E-mail us at info@homeworld.co.za and request a quote for the items you require.
5. How do I place an order?
Home World strongly encourages orders to be placed online. Just ‘ADD’ products to your ‘Shopping Cart’ and when you want to pay, click on the ‘Checkout’ button to finalise your payment.
6. How is delivery charged?
Home World offers 3 different methods of delivery and each of the options is based on the size/weight of your parcel:
· Courier Service to a residential or business address (Insured or Uninsured)
· Post Office: Counter-to-Counter: Economy or Speed Services (Insured)
· Collection from our headquarters in Troyeville, Johannesburg (No Charge)
7. How do I collect my order?
When you ‘Checkout’ there will be an option for ‘Collection at our offices’. A representative from Home World will contact you to arrange a date and time for this collection. If you collect your order at our offices, you can pay cash upon collection.
Our Johannesburg office is located at 52 Wilhelmina Street, Troyeville, Johannesburg, 2094.
Our contact number there is (011) 402 - HOME (4663)
8. Who will deliver my order?
Home World uses Courier IT and Berco Express to meet our logistical requirements.
9. Can I track my own order?
Once you have placed your order and payment has been processed we’ll contact you via e-mail. You’ll receive a booking reference number / waybill number once your order has been dispatched. This number can be used to track your order on our website. The relevant courier’s web address and details will also be provided.
10. What methods of payment do you offer?
There are 4 methods of payment available to you:
· Payment by credit card (Mastercard or Visa) via the website
· Payment by EFT directly into the Home World Home Goods CC Nedbank Current Account
· Payment by cash or cheque directly into the Home World Home Goods CC Nedbank Current Account
· COD payment if you choose ‘Collection at our offices’ at ‘Checkout’
11. Are my credit card payments secure?
Credit card transactions are acquired for Home World by Virtual Card Service, the approved payment gateway for Nedbank. ShopDirect uses SSL3 and credit card information is stored per Visa and MasterCard guidelines. Home World also stores customer details separately from card details, which are entered by the client on ShopDirect’s secure site. Visit www.shopdirect.co.za for their security certificate and security policy.
12. Are my purchased items insured?
Unless specified by the customer, goods are not insured by default when shipped from Home World. Should you require insurance on your order, this option will be offered to you on ‘Checkout’ at an additional R20.00, no matter the size of the order.
13. How long before my order is delivered?
Subject to availability and receipt of payment, requests are usually processed within 2 working days (48 hours) and shipping is confirmed by way of e-mail notification. Orders are typically dispatched within 5-7 business days of receipt of payment, unless your item is on back-order or out of stock. If the item is out of stock you will be notified via e-mail. Orders received on a Saturday or Sunday will be processed on the following Monday.
14. What if I am not available when the courier delivers my order?
Unless you have provided us with this information before the goods are dispatched, the courier service cannot deliver the order to anyone besides the listed recipient (someone who is duly authorised to accept the order). If you are not going to be available, please let us know and we will inform the courier service accordingly.
15. What happens if a product I order is not in stock?
In the case of unavailability of item/s, we will either offer you a similar (or different) item or let you know how long it will take for that item to become available, or we will provide you with a full refund within 7 days of receipt of payment.
16. I am not sure what to order. Can you assist me?
At Home World, we pride ourselves on offering hands-on customer service, guidance and advice on any bedding, bed linen or home accessory question or issue. Please call us on (011) 402 - HOME (4663) or e-mail thepros@homeworld.co.za.
17. How do I edit my profile (telephone number, address, etc.)?
Send an e-mail to info@homeworld.co.za with the relevant changes and we will edit your Account Profile for you.
18. Do you ship internationally?
Home World does ship internationally, but international customers will need to contact us directly using one of the following methods:
· Telephone: +27 (0) 11 402 - HOME (4663)
· E-mail: info@homeworld.co.za
19. How can I tell the size of each bedding or bed linen product?
Use our ‘What’s the Size?’ button to click through to our sizing chart and explanations. If you are still unsure, call us on (011) 402 - HOME (4663) or e-mail info@homeworld.co.za.
20. Do you offer gift-wrapping?
Yes, we do. And it's FREE! All you have to do is choose the gift-wrapping option during ‘Checkout’. (Just another reason to use Home World - the online store that takes you home.)